Customer satisfaction data:
The customer satisfaction survey proved that on-time performance is the leading performance indicator of satisfaction. Goodwill Commercial Services scored 96%.
Performance standards:
- Smithers Quality Assessments performed an external
ISO 9000:2001 (without design) certification audit in 2007, resulting in zero non-conformances.
- Commercial Services internal scorecard for on-time performance in the fourth quarter of 2007 was 100%.
- Commercial Services has provided services to its largest customer for 11 years.
> Commercial Services Success Story-Steve Reed
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Safety record:
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The Commercial Services facility on Tremont Street had zero lost-time accidents.
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There were only three lost-time accidents at all 11 Commercial Services sites, which include 313 employees, 234 of whom have significant barriers to employment.
7 Based on the best available data used in compiling Goodwill Industries of Central Indiana's balanced scorecard and employee rosters.
8-9 Based on the best available data submitted by employees in an anonymous internal survey. Statistics may reflect multiple barriers for some individuals.
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