Kent A. Kramer - President and Chief Executive Officer
Kent A. Kramer joined Goodwill Industries of Central Indiana in 2002 as Vice President of Retail Operations, later serving as Chief Operating Officer. In 2015, he was named President and Chief Executive Officer – just the fourth leader in the organization’s nearly 90 years. Kent leads a thriving Goodwill of more than 3,200 employees (two-thirds of whom have a significant employment barrier) that also educates more than 3,000 students and serves nearly 1,000 low-income families. With nearly $135 million in annual revenue, Goodwill Industries of Central Indiana is one of the largest of the 165 Goodwills in North America.
Daniel J. Riley - Senior Vice President, Administration and Chief Financial Officer
Riley serves as Senior Vice President and Chief Financial Officer, with responsibilities for accounting, payroll, finance, risk management, facilities, safety and loss prevention. He started at Goodwill in 1997 as Vice President and Chief Financial Officer. He is a Certified Public Accountant and previously worked at Cinergy Corporation and Arthur Andersen in Indianapolis. Riley is a member of the Indiana CPA Society and Financial Executives International.
Away from work, he is a runner and cyclist, and he and his wife enjoy traveling to visit their two adult children. Riley is a graduate of the Stanley K. Lacy Executive Leadership Series (Class XXVI) and the Hoosier Fellows Class of 2013. He has served as a board member at the Arthur Jordan YMCA, Art With A Heart, and in various volunteer activities at St. Luke Catholic Church and North Central High School. He currently chairs the Indianapolis Archdiocese Finance Council and recently joined the Indiana State University Foundation Board of Trustees. He holds a Bachelor of Science in accounting from Indiana State University.
Betsy Delgado - Vice President, Mission and Education Initiatives
As Vice President, Mission and Education Initiatives, Betsy Delgado is responsible for leading the organization’s efforts to help individuals and families access education, employment and health services.
Delgado served as the executive director of The Excel Center, Goodwill’s school for adult learners, from 2011 to 2013. Prior to joining Goodwill, she served for six years in Community and Continuing Education at the Metropolitan School District of Washington Township.
A graduate of University of North Dakota, Delgado earned a bachelor of English and education. She has also earned a certification in leadership from ProLiteracy. In 2015, Delgado was named an Ascend Fellow at the Aspen Institute, an educational and policy studies organization based in Washington, D.C. As an Ascend Fellow, she works with leaders across the nation to develop a two-generation approach to build economic security, educational success, health and well-being for low-income families.
Outside of work, Delgado enjoys traveling, running, yoga and coaching her children’s sports teams.
Cindy L. Graham - Vice President, Marketing
Graham has served as Vice President of Marketing for Goodwill Industries since 1995. She is responsible for marketing research and strategic planning. She leads the marketing team that creates all external and internal communications and is responsible for sales support and advertising.
Graham has operated her own full-service marketing communications agency. She spent 10 years in developing marketing and sales promotion campaigns for a mutual life insurance company. Prior to that, she created communications programs for two other not-for profit organizations. A graduate of Ball State University, Graham is active in the International Association of Business Communicators and the Business Marketing Association. She makes numerous presentations on topics related to marketing, creativity, communication and team building.
Jim Humphrey - Vice President, Commercial Services
Humphrey joined Goodwill in 2000 and leads Goodwill’s Commercial Services operations, helping to provide employment opportunities to individuals with limited vocational options while offering supply chain and other business services. Prior to joining Goodwill, he worked in supply chain management for Colgate-Palmolive in Jeffersonville, Indiana; Cambridge, Ohio; New York, New York; and Bangkok, Thailand.
Humphrey graduated from Purdue University with a Bachelor of Science in Industrial Management and is a member of Warehouse Education and Resource Council (WERC) and the Council of Supply Management Professionals (CSCMP). Outside of work, he and his wife reside in Hendricks County and enjoy spending time with their family. He is active in his church and enjoys coaching youth sports and all types of outdoor projects.
Kyle Lanham - Vice President of Community Engagement and Chief Advancement Officer
Eric Schlegel - Vice President, Retail Operations
Jay C. Lytle - Vice President and Chief Information Officer
Jay C. Lytle joined Goodwill Industries of Central Indiana as Chief Information Officer (CIO) in January 2016. In his role, Lytle oversees Goodwill’s Technology Services team, which is responsible for monitoring and innovating IT needs for more than 70 locations across central Indiana, including retail stores, Indianapolis Metropolitan High School, 11 Excel Center locations, the corporate office and commercial services.
A two-time graduate of Indiana University’s Kelley School of Business, Lytle earned his bachelor’s degree in computer information systems and a Master of Business Administration.
Lytle currently resides in Fishers, Indiana, with his wife, Nedra, and their two children. In his spare time, he enjoys fishing, canoeing and coaching his children in youth sports.
Zaida Monell, MS, SPHR - Vice President, Employee and Organization Development
Monell came to Goodwill Industries in January 2003 as Director, Employee and Organization Development. She formerly worked with migrant workers for Red Gold, Inc., in Orestes, Ind., and in a variety of human resources management positions with Ethicon, LLC, a division of Johnson & Johnson, and Hanes Menswear, Inc., and Sara Lee Corporation, both in her native country of Puerto Rico. As the community liaison for English for Students of Other Languages (ESOL) in Metropolitan School District of Lawrence Township during the 2002-03 school year, Monell served as the first contact for Hispanic and international families relocating to the Indianapolis area.
She has developed and directed HR functions in domestic and offshore organizations for over 20 years. Her special proficiency is developing talent through coaching, training and mentoring. She was selected by the U.S. Chamber of Commerce’s Institute for a Competitive Workforce to attend the Business LEADs Institute, a three-day seminar in Washington, D.C., in May 2010. She is a board member of Indiana INTERNnet, a program managed by the Indiana Chamber of Commerce and a volunteer for Staffing Management Association (SMA), a special interest group within IndySHRM, the Indiana Chapter of the Society of Human Resource Management.
Monell earned a degree in psychology from the University of Puerto Rico. In May 2011, she received a Master’s Degree in Positive Organization Development and Change from the Case Western Reserve University Weatherhead School of Management. Monell is an administrator for Targeted Selection®, Development Dimensions International’s leading behavior-based selection system. She holds a Senior Professional in Human Resources (SPHR) certification.
She and her husband relocated to Indianapolis in 2000 with their three children. In her spare time, Monell enjoys networking, reading and traveling.
Board of Directors
Goodwill Industries of Central Indiana, Inc. GW Commercial Services, Inc. - Board of Directors
John F. Hirschman
C. Perry Griffith, Jr.
C. Perry Griffith, Jr.
Susan B. Hetherington
Bruce M. Jacobson
James T. Morris
Thomas H. Sams
Fred C. Tucker, III
Richard A. West
Goodwill Industries Foundation of Central Indiana, Inc. - Board of Directors
Goodwill Education Initiatives, Inc. - Board of Directors
Kent A. Kramer
Gwen A. Fountain, Ph.D.
Fred C. Tucker, III