Frequently Asked Questions

How do I apply for employment in a Goodwill store?

For retail employment opportunities, contact the store nearest you and ask to speak with a member of the management team.

How can I find a specific item at a Goodwill store?

Goodwill does not keep an inventory of items because of the vast amount of one-of-a kind donations received at each of our central Indiana locations. The best way to find a specific item is by frequently visiting stores. Several stores are conveniently located within driving distance of one another.

How long do I have to pick up furniture once I’ve purchased it?

All furniture sold on the sales floor must be picked up by the end of business day, or it will be returned to the sales floor.

Does Goodwill clean items before placing them on the sales floor?

The majority of our merchandise is secondhand, and while staff does not clean each item before it is placed on the sales floor, they do sort the donations before placing them on the sales floor, checking for damaged merchandise and other flaws. Goodwill complies with all laws in regard to the resale of secondhand items.

Do Goodwill stores sell items from their back rooms?

It is against Goodwill’s policies to sell merchandise from the back room. Employees also cannot hold merchandise for shoppers in the back room. Some antiques and collectibles may be held in the back room or in the store manager’s office if they will be sold on Goodwill’s online auction site.

Are Goodwill employees allowed to shop in the stores?

Store employees are allowed to shop in the stores. They are not allowed to shop during their work shift or to purchase items that have not been on the sales floor for a minimum of two hours.