Customer Service
For questions or concerns about ShopGoodwill purchases, please contact customer service using one of the methods below.
To help us serve you efficiently, please include your item number, order number, or ticket number whenever possible.
Phone
317-524-4352
Please follow the prompts and leave a detailed voicemail. Our team reviews messages and returns calls as soon as possible.
This process allows us to review your order, item, pickup request, shipping question, or payment concern before contacting you so we can provide accurate information or available options when we return your call.
Phone options:
- Option 1 – Questions about arranging pickup
- Option 2 – Questions about live auctions
- Option 3 – Completed orders or questions about shipping/payment
- Option 4 – Book purchase questions
- Option 5 – All other questions
Customer Service Ticket
You may also submit a customer service ticket through the ShopGoodwill “Contact Seller” link on an auction listing.
Ticket options include:
- Pickup
- Item Inquiry
- Order
- Shipping
Please include your item number, order number, or ticket number and a brief description of how we can assist you.
Pickup Hours
Monday–Friday, 8 a.m–4:30 p.m.
Closed weekends
Closed major holidays
Pickup Address
4105 North Franklin Road, Suite 90
Indianapolis, IN 46226