Customer Support

• Women’s, men’s, girls’, boys’ and infants’
• Shoes and boots
• Hats, gloves, mittens and scarves
• Purses, jewelry, belts and accessories

• Dishes, kitchen utensils, lamps and small appliances
• Lamps, paintings, frames, shelves, baskets and wall decorations
• Dressers, tables, bed frames, sofas and more
• Antiques and collectibles
• Hardware and tools
• Curtains, drapery, blinds, linen, bedspreads and blankets
• Strollers, high chairs, pack-and-plays
• Washers, dryers, refrigerators and more

• Books, school textbooks, records, compact discs, videotapes and DVDs
• Games, bikes, sporting equipment and toys
• Playground equipment

• Video game consoles and accessories, video equipment and recording devices (VHS, DVD, etc.)
• Printers, electronics and other computer accessories (mice, keyboards, monitors, power cords and adapters, scanners, MP3 players, cell phones, etc.)
• Computers
  • Goodwill is a partnered with Dell on the Dell Reconnect program, which ensures that donated computers are safely and securely recycled.
  • This ensures that hazardous substances, like mercury, don’t end up in landfills, and helps keep donors’ safe.
  • Goodwill Industries of Central Indiana does not sell donated computers in our stores. All computers are recycled through Dell Reconnect.

• All donations that Goodwill can sell in our stores are greatly appreciated. However, when Goodwill receives items that cannot be sold, staff must dispose of them – this includes loose papers that could contain donors’ personal information. Disposal of such items (especially secure shredding of loose papers) raises expenses and reduces the revenue available for employment and educational services.Items we can’t accept include:
  • Documents containing personal information, including bank statements, passports, checkbooks, medical histories and other, similar materials. Donors should always check their donations for such materials before donating.
  • Used tires
  • Hot water heaters
  • Furnaces
  • Carpeting and padding
  • Mattresses, bed springs, sofa beds, hospital beds
  • Cribs and carseats
  • Household trash and garbage
  • Scrap lumber, concrete, bricks, stones
  • Air conditioners
  • Firearms
  • Paint, household chemicals, insecticides, etc.
  • Food items
  • Large commercial desks
  • Cubicles
  • Entertainment Centers
  • Televisions
    Need help properly disposing of a TV? Many communities, the state of Indiana and even some stores have recycling programs. Links to a variety of resources are listed below.
    • State of Indiana – Local Recycling Programs
    • EPA – Local Recycle Search
    • City of Indianapolis – eCycling
    • Best Buy Recycling Dropoff Program (32″ and under)
    • Green Wave Recycling
    • RecycleForce
    • College Hunks Hauling
    • Freecycle.net
    • E-Cycling Center

Goodwill Retail Store Hours of Operation: 9 a.m. – 9 p.m. Monday-Saturday and 11 a.m. – 7 p.m. on Sunday.
We are accepting donations during our normal store hours through a contactless process.

Outlet Hours of Operation: 9 a.m. – 7 p.m. Monday-Saturday and 12 p.m. – 7 p.m. on Sunday

Holiday Hours:

• Martin Luther King Jr. Day: 9 a.m. – 5 p.m.
• Easter: Closed
• Memorial Day: 9 a.m. – 5 p.m.
• Juneteenth: 9 a.m. – 5 p.m.
• Fourth of July: 11 a.m. – 5 p.m.
• Labor Day: 9 a.m. – 5 p.m.
• Thanksgiving: Closed
• Christmas Eve: Closed
  
• Christmas Day: Closed
• New Year’s Eve: 9 a.m. – 5 p.m.
• New Year’s Day: 9 a.m. – 5 p.m.

• Documents containing personal information – such as medical records, tax records, bank statements and more – can be securely shredded by companies including Shred-It and Shred Monkey. Visit their websites for specific locations and costs.
• College Hunks Hauling is a Goodwill partner that can remove items (including items Goodwill can’t accept) from anywhere on your property. They will deliver acceptable items to Goodwill while properly disposing of items Goodwill can’t accept. There is a fee for this service, but Goodwill donors receive a discount.
• Need help disposing of a non-working television? Many communities, the state of Indiana and even some stores have recycling programs. Visit our resource page to learn how you can safely and properly dispose of a non-working television. It is against state law to dispose of a television with regular trash services.
• Your local trash pick-up usually can remove items on their “heavy pickup” days. Gas tanks should be removed from grills and other gas-powered equipment and disposed of at a toxic waste site before these items can be picked up. Call your local trash pick-up service for details and pickup information.
• Household paint products, gasoline, pesticides, lead acid batteries and many other household products and chemicals can be taken to ToxDrop locations throughout Indianapolis. ToxDrop’s days and hours vary, so please check their website or call 317-327-2234 for more information.
• Car batteries can be dropped off at Ace Battery, 2166 Bluff Road, Indianapolis. Ace Battery does not accept nickel cadmium batteries. For hours or more information, call (317) 786-2717.

A. Rewards is our way of saying “thank you” to our loyal shoppers and donors. Since 2011, Goodwill has rewarded our customers with everyday savings and surprise rewards, too. In 2022, Goodwill Rewards is taking a leap forward to be even better for all our shoppers:

• Rewards based on how much you shop
• Earn rewards faster
• More rewards for email subscribers

And we’re keeping what customers already love about Goodwill Rewards:

• Access to your online account
• Donation tracking
• Birthday rewards
• Surprise rewards
• And more!

A. Goodwill Rewards is free to join. If you’re not already a member, sign up at goodwillindy.org/rewards or the next time you make a purchase.

• Make sure to use your account on every transaction by providing your phone number at checkout. Goodwill no longer provides physical Goodwill Rewards cards, but customers who already have cards can present them to be scanned. Any customer can be looked up by phone number or name.
• Goodwill Rewards members can take advantage of Goodwill promotions such as Color of the Week sales, 99-cent Sundays, Senior Discount and Military Discount. These promotions are not available to non-members.
• Members who spend $125 or more each year are members of Rewards VIP, and they receive 10% off purchases of $20 or more, all the time.
• New members and members who spend less than $125 a year are Rewards Members, and they earn a 10% off reward to be used on their next purchase every time they reach $25 in purchases  – whether in one day or over the course of a few weeks.
• Rewards members who subscribe to our emails will also receive special offers throughout the year. Make sure to ask your cashier if you have any rewards to use!.

• Goodwill Rewards members can take advantage of Goodwill promotions such as Color of the Week sales, 99-cent Sundays, Senior Discount and Military Discount. These promotions are not available to non-members.
• Members who spend $125 or more each year are members of Rewards VIP, and they receive 10% off purchases of $20 or more, all the time.
• New members and members who spend less than $125 a year are Rewards Members, and they earn a 10% off reward to be used on their next purchase every time they reach $25 in purchases  – whether in one day or over the course of a few weeks.
• Rewards members who subscribe to our emails will also receive special offers throughout the year. Make sure to ask your cashier if you have any rewards to use!

	(spend $125+ per year)	(spend less than $125 per year)
Color of the Week sales, 99-cent Sundays, Senior Discount, Military Discount	✓	✓
10% off every purchase of $20 or more	✓
Earn a 10% off reward to use on your next purchase every time $25 in purchases are accrued		✓
Surprise rewards all year long (if member subscribes to emails)	✓	✓
Birthday rewards	✓	✓
Online access and donation tracking (if member subscribes to emails)	✓	✓

A. All Goodwill of Central & Southern Indiana shoppers and donors! Whether you shop at one of our 70+ retail locations or one of our Outlet stores — you can earn rewards! Donors can also easily keep track of their donation history when they are a member of Goodwill Rewards.

A. Joining is free and easy! Sign up in-store or on your own device at goodwillindy.org/rewards.

A. A phone number is required in order to sign up for a Goodwill Rewards account. We use your phone number as the unique identifier to match your purchases to your Rewards account. Only one phone number per account is allowed.

A. Currently, we are not requiring customers to provide their email address, but we do strongly encourage it. Rewards members who subscribe to our emails will also receive special offers throughout the year. Those without an active email address who do not subscribe to our emails will not be eligible for these special rewards. You can register your Rewards account online at any time by visiting rewards.goodwillindy.org.

A. One reward can be used at a time. Advise the cashier during your purchase which reward you would like to use or not use. Most Rewards can also be used on top of other sales and promotions.

A. That depends on the Reward! Reward expiration dates will be included in any email communication regarding the reward. You can also find the expiration date for each reward by logging into your online Rewards account.

A. Your account must be used during each purchase and donation to be tracked. We cannot backdate receipts or donations.

A. To check your rewards, log in to your Goodwill Rewards account, and then click on My Rewards, or, you can check your rewards at any register at a Goodwill store. You will also find out about upcoming rewards through email and store promotions.

A. Click here to log into your Rewards account. You can also reset your password.

A. Each time a donation is made and your account is used, an entry will be made to your online account. Then when you log in to your online account you can itemize your donation entry for that donation transaction. Records are kept on a calendar year basis for tax purposes.

A. Whenever you make a donation, simply give your phone number to associate your donation with your Rewards account. Then, when you log into your online account, you can itemize your donation entry for that donation transaction.

A. Tax exempt purchases are not eligible for any rewards benefits, including sales, promotions, discounts or coupons. To receive rewards, you should create a new, personal account (charging tax) separate from the existing tax exempt account to get rewards.

A. Signing up for a Goodwill Rewards account allows us to keep your tax exempt documents on file, meaning you do not need to present your tax exempt documentation each time you shop in order to not pay sales tax on your purchase. Simply give the phone number associated with your Rewards account to receive your tax exemption.

A. This issue can occur when your tax exempt documentation is expired. Please bring in your valid tax exemption documentation to reactivate your exemption. Without a valid exemption document on file, you will not be able to make tax exempt purchases.

A. If you are interested in a retail job, feel free to visit the store of your choice and ask to speak to a manager.

You can also apply online for any of our open positions across the organization.

A. If you have already applied through our online system, you can log in to your account and check the status of your application.