Frequently Asked Questions

A. Please review the return policy located here.

A. Yes, if you win an auction bid at shopgoodwill.com and wish to pick it up from Goodwill in Indianapolis, you may do so. Please call 317-524-4352 or email clickcustomerservice@goodwillindy.org to schedule your pickup.

To maintain social distancing, please help us follow the below guidelines:

• We are strictly limiting the number of customers per day allowed to pick up items 
• Walk-ins are not allowed- this will be strictly enforced
• Customers must be able to load, lift, and carry all of their items
• Customers must provide their own packing materials
• Face coverings are required (per Marion County mandate)
• If you miss your scheduled time, please call to reschedule.  
• Curbside pickup is available

Call customer service with questions or concerns. Please have your order number ready.

• 317-524-4352 (follow the prompts) 
• Email clickcustomerservice@goodwillindy.org. 

Pick-up hours: Monday – Friday, 9 a.m. to 5 p.m. (closed major holidays) 

Pick-up address: 4105 N. Franklin Road, Suite 90, Indianapolis, IN 46226  

A. Rewards is our way of saying “thank you” to our loyal shoppers and donors. Since 2011, Goodwill has rewarded our customers with everyday savings and surprise rewards, too. In 2022, Goodwill Rewards is taking a leap forward to be even better for all our shoppers:

• Rewards based on how much you shop
• Earn rewards faster
• More rewards for email subscribers

And we’re keeping what customers already love about Goodwill Rewards:

• Access to your online account
• Donation tracking
• Birthday rewards
• Surprise rewards
• And more!

A. Rewards customers will now be broken down into two separate tiers: Rewards VIP and Rewards Members.

• Rewards VIP - Members who spend $125 or more each year are members of Rewards VIP, and they receive 10% off purchases of $20 or more, all the time.
• Rewards Member - New members and members who spend less than $125 a year are Rewards Members, and they earn a 10% off reward to be used on their next purchase every time they reach $25 in purchases – whether in one day or over the course of a few weeks.

A. All Goodwill of Central & Southern Indiana shoppers and donors! Whether you shop at one of our 70+ retail locations or one of our Outlet stores -- you can earn rewards! Donors can also easily keep track of their donation history when they are a member of Goodwill Rewards.

A. Joining is free and easy! Sign up in-store or on your own device at goodwillindy.org/rewards.

A. A phone number is required in order to sign up for a Goodwill Rewards account. We use your phone number as the unique identifier to match your purchases to your Rewards account. Only one phone number per account is allowed.

A. Currently, we are not requiring customers to provide their email address, but we do strongly encourage it. Rewards members who subscribe to our emails will also receive special offers throughout the year. Those without an active email address who do not subscribe to our emails will not be eligible for these special rewards. You can register your Rewards account online at any time by visiting rewards.goodwillindy.org.

A. We no longer provide physical Rewards cards to customers. We will be looking customers up by their phone number or name to apply their Rewards account to their purchases. If a Rewards customer has a physical card that they’d like to use, please feel free to scan their card.

A. Simply give the cashier the phone number associated with your Rewards account every time you check out. You can add donations to your account by logging into your Rewards Account portal.

• Members who spend $125 or more each year are members of Rewards VIP, and they receive 10% off purchases of $20 or more, all the time.
• New members and members who spend less than $125 a year are Rewards Members, and they earn a 10% off reward every time they reach $25 in purchases – whether in one day or over the course of a few weeks.
• Rewards members who subscribe to our emails will also receive special offers throughout the year. Make sure to ask your cashier if you have any rewards to use!

	(spend $125+ per year)	(spend less than $125 per year)
10% off every purchase of $20 or more	✓
Earn a 10% off reward every time $25 in purchases are accrued		✓
Surprise rewards all year long (if member subscribes to emails)	✓	✓
Birthday rewards	✓	✓
Online access and donation tracking (if member subscribes to emails)	✓	✓

A. That depends on the Reward! Some rewards will be available at our Retail stores only while others will be available at both our retail and outlet locations. We will always include this type of information in any email communication we send regarding each Reward.

A. One reward can be used at a time. Advise the cashier during your purchase which reward you would like to use or not use. 

A. That depends on the Reward! Reward expiration dates will be included in any email communication regarding the reward. You can also find the expiration date for each reward by logging into your online Rewards account.

A. Your account must be used during each purchase and donation to be tracked. We cannot backdate receipts or donations.

A. To check your rewards, log in to your Goodwill Rewards account, and then click on My Rewards, or, you can check your rewards at any register at a Goodwill store. You will also find out about upcoming rewards through email and store promotions.

A. No, Goodwill Rewards cannot be used for online purchases at this time. Goodwill Rewards can only be used at our retail and outlet locations.

A. Click here to log into your Rewards account. You can also reset your password.

A. Yes, however it is encouraged that each family member sign up for their own account. Our philosophy is if you are old enough to shop at Goodwill you are old enough to receive rewards.

A. A physical Goodwill Rewards card is no longer needed. Please use the phone number associated with your account to use your rewards!

A. During the month of your birthday you will receive a birthday reward. If you choose not to provide your birthday we cannot give you this reward.

A. You will receive notices of your upcoming Rewards and advance notice of sales and promotions. We aim to only communicate via email when necessary. No one likes a cluttered inbox.

A. Tax exempt purchases are not eligible for any rewards benefits, including sales, promotions, discounts or coupons. To receive rewards, you should create a new, personal account (charging tax) separate from the existing tax exempt account to get rewards.

A. Signing up for a Goodwill Rewards account allows us to keep your tax exempt documents on file, meaning you do not need to present your tax exempt documentation each time you shop in order to not pay sales tax on your purchase. Simply give the phone number associated with your Rewards account to receive your tax exemption.

A. This issue can occur when your tax exempt documentation is expired. Please bring in your valid tax exemption documentation to reactivate your exemption. Without a valid exemption document on file, you will not be able to make tax exempt purchases.

A. Each time a donation is made and your account is used, an entry will be made to your online account. Then when you log in to your online account you can itemize your donation entry for that donation transaction. Records are kept on a calendar year basis for tax purposes.

A. Whenever you make a donation, simply give your phone number to associate your donation with your Rewards account. Then, when you log into your online account, you can itemize your donation entry for that donation transaction.