Leadership Staff | Goodwill Central & Southern IN


Executive Staff

Kent A. Kramer - President and Chief Executive Officer

Kent A. Kramer joined Goodwill of Central & Southern Indiana in 2002 as Vice President of Retail Operations, later serving as Chief Operating Officer. In 2015, he was named President and Chief Executive Officer – just the fourth leader in the organization’s nearly 90 years. Kent leads a thriving Goodwill of nearly 4,500 employees (two-thirds of whom have a significant employment barrier) that also educates more than 4,500 students and serves more than 2,000 low-income families. With nearly $225 million in annual revenue, Goodwill of Central & Southern Indiana is one of the largest of the Goodwills in North America.

View Kent’s Full Bio Page Here


Betsy Delgado - Senior Vice President and Chief Mission and Education Officer

As Senior Vice President, Mission and Education Initiatives, Betsy Delgado is responsible for leading the organization’s efforts to help individuals and families access education, employment and health services.

Delgado previously served as the Vice President of Mission and Education Initiatives as well as executive director of The Excel Center, Goodwill’s school for adult learners, from 2011 to 2013. Prior to joining Goodwill, she served for six years in Community and Continuing Education at the Metropolitan School District of Washington Township.

She obtained an MBA from the University of Notre Dame and a bachelor’s degree in English and education from the University of North Dakota. She has also earned a certification in leadership from ProLiteracy. In 2015, Delgado was named an Ascend Fellow at the Aspen Institute, an educational and policy studies organization based in Washington, D.C. As an Ascend Fellow, she works with leaders across the nation to develop a two-generation approach to build economic security, educational success, health and well-being for low-income families.

Outside of work, Delgado enjoys traveling, running, yoga and coaching her children’s sports teams. 

Rachel Cline Eble - Senior Vice President and Chief Philanthropy Officer

Rachel joined the Goodwill Foundation in 2018, bringing with her over 15 years of experience working in fundraising, marketing and communications. She is a proud graduate of The Orchard School, Brebeuf Jesuit and the University of Colorado, Boulder. Prior to joining Goodwill, Rachel was an Associate Director of the Central Indiana Land Trust. Rachel loves working with donors to connect them with a change they want to see in their community. At the Goodwill Foundation, Rachel focuses her time on managing our Foundation team’s overall fundraising strategy and working with major donors, focused primarily on connecting them with Goodwill’s mission. Rachel and her husband have two young sons, whose sticky hands are instrumental in inspiring her to be less of a perfectionist every day. Rachel loves to cook and garden, with results that are not always as impressive as her fundraising work.

Daniel J. Riley - Senior Vice President and Chief Financial Officer

Dan Riley serves as Senior Vice President and Chief Financial Officer, with responsibilities for accounting, payroll, treasury, risk management, and strategy. He started at Goodwill in 1997 as Vice President and Chief Financial Officer. He is a Certified Public Accountant and previously worked at Cinergy Corporation and Arthur Andersen in Indianapolis. Riley is a member of the Indiana CPA Society and Financial Executives International.

Away from work, he is a runner, cyclist and outdoors enthusiast, and he and his wife enjoy traveling to visit their two adult children. Riley is a graduate of the Stanley K. Lacy Executive Leadership Series (Class XXVI) and the Indiana University Kelley School of Business Hoosier Fellows Class of 2013. He has served as a board member and volunteer with several Indianapolis non profits and schools. He currently serves on the Indianapolis Archdiocese Finance Council and the Indiana State University Foundation Board of Directors. He holds a Bachelor of Science in accounting from Indiana State University.

Eric Schlegel - Senior Vice President and Chief Operating Officer

Schlegel joined Goodwill in 2009 and serves as Senior Vice President and Chief Operating Officer. He previously served Goodwill as Vice President of Operations. Eric is responsible for more than 70 locations and over 2,800 employees. 

Prior to Goodwill, he spent several years at Eli Lilly and Company and, more recently, at Mercury Marine where he held several roles, including General Manager of Aftermarket Business. Schlegel holds a bachelor’s degree in chemical engineering from Michigan State University and an MBA from the Ross School of Business at the University of Michigan. Outside of work, he enjoys spending time with his wife, Michelle, and their three children.

Lisa Allen, MBA, CCP, CEBS - Vice President, Human Resources

Lisa Allen joined Goodwill in 2010. In her current role, she oversees the strategic direction of the organization’s human resources department and leads our talented team of HR professionals as we look to continually build a best in class organization that is people focused.

Allen brings a wealth of experience, knowledge and accomplishments to this position given her past history with Goodwill. She was responsible for creating and executing a wellness strategy that directly enhanced primary care for employees and improved health trends among program participants. She also led the development of a corporate COVID relief plan to help successfully navigate the organization through a difficult economic period. Prior to joining Goodwill, Allen was a benefits consultant with Mavum Consulting.

Allen received a Bachelor of Science in Business Management from the Kelley School of Business while attending Indiana University-Purdue University Indianapolis. She also attended Purdue University where she earned a Masters of Business Administration. She is the parent of three daughters and currently resides in Fishers.

Shelley Ashley - Vice President, Mission Initiatives

Shelley Ashley ensures that Goodwill continues to deliver mission programs that help our most vulnerable neighbors reach their independence. She will oversee the strategic direction and execution of Goodwill’s Nurse-Family Partnership, SCSEP, TalentSource, and more.

Josh Cooper - Vice President, Finance

Josh Cooper serves as Goodwill’s Vice President of Finance. He began his career with Goodwill as a donation attendant in 2005. Since then, he continued to work in the retail division in various roles and eventually landed as a site leader. In 2017, he transitioned to the accounting department where he served as a financial analyst. He has since progressed to the Director of Financial Planning and Analysis and to the Corporate Controller prior to his promotion to Vice President.

Josh received a Bachelor of Science Degree in Sports Management from Indiana University, a Masters of Business Administration – Finance Degree from the University of Indianapolis and is a Certified Public Accountant.

Ivan Cropper - Chief Diversity Officer and Vice President, Marketing & Communications

Ivan Cropper joined Goodwill of Central & Southern Indiana in 2020 as the Vice President of Marketing and Communications and also serves as the organization’s Chief Diversity Officer. He brings over 25 years of experience in advertising, marketing and communications to this role, along with a diverse set of skills and accomplishments. Ivan works across the organization to align resources to help build an inclusive Goodwill where everyone feels a sense of belonging.

Prior to Goodwill, he was responsible for managing the INDYCAR brand. In addition to implementing consumer engagement strategies that resulted in significant revenue growth, INDYCAR’s television viewing audience increased 30% and brand awareness increased 15%.

He also developed and led USA Track & Field’s first-ever branding campaign, which generated incremental revenue through the creation of proprietary marketing programs with corporate partners. During his time with USATF he led the modernization and digitization of the organization’s communications department.

Cropper attended Southern Connecticut State University where he received a Bachelor of Arts in communications and played football. He lives in Indianapolis with his wife and two daughters, enjoys playing golf and donating his time at Second Helpings.

Anne Davis - Vice President, Education Initiatives

Anne Davis oversees the strategic direction and execution of The Excel Center, Goodwill’s network of public high schools for adults. She ensures the rigorous standard of education is consistent across The Excel Center network.

Jay C. Lytle - Vice President and Chief Information Officer

Jay C. Lytle joined Goodwill of Central & Southern Indiana as Chief Information Officer (CIO) in January 2016. In his role, Lytle oversees Goodwill’s Technology Services team, which is responsible for monitoring and innovating IT needs for more than 70 locations across central Indiana, including retail stores, Indianapolis Metropolitan High School, 11 Excel Center locations, the corporate office and commercial services.

A two-time graduate of Indiana University’s Kelley School of Business, Lytle earned his bachelor’s degree in computer information systems and a Master of Business Administration.

Lytle currently resides in Fishers, Indiana, with his wife, Nedra, and their two children. In his spare time, he enjoys fishing, canoeing and coaching his children in youth sports.

Victor Mai - Vice President, Manufacturing Operations

Victor Mai serves as Goodwill’s Vice President of Manufacturing Operations. Victor oversees the strategic direction of Goodwill’s commercial services division and ensures that Goodwill provides high-quality service to all of our commercial services customers.

Brodie Sears - Vice President, Retail, Facilities and Real Estate

Brodie Sears serves as Goodwill’s Vice President of Retail, Facilities and Real Estate. He previously served as a Senior Director in Goodwill’s retail division, and his is current role, continues to oversee the strategic direction and execution of over 70+ retail locations, along with the facilities and real estate team.

Board of Directors

Goodwill of Central and Southern Indiana, Inc. | GW Commercial Services, Inc. - Board of Directors
Mark Denien, Chair
Anthony Warren, Vice Chair
Kent A. Kramer, President
Daniel J. Riley, Secretary/Treasurer
Elaine E. Bedel
Brittany Blau
Peggy Boehm
Claudia Cummings
J. Scott Enright
Mark Graham
Jeffrey A. Harrison
Michelle Mahaffey
Michael O’Connor
Don Palmer
Mandy Parris
Jasmin Shaheed-Young
Jean Wojtowicz

Ex-Officio Directors
Andrew Morris
Doris L. Pryor

Honorary Directors
C. Perry Griffith, Jr.
Bruce M. Jacobson
Thomas A. King
Owen B. Melton, Jr. (Bud)
James T. Morris
Thomas H. Sams
Maribeth Smith
Fred C. Tucker, III
Darell E. (Gene) Zink
Goodwill Foundation of Central and Southern Indiana, Inc. - Board of Directors
Andrew Morris, Chair
Karen Glaser, Vice Chair
Kent A. Kramer, President
Daniel J. Riley, Secretary/Treasurer
Chris Bean
Craig Caldwell
Matt B. Carter
Patricia Castaneda
Chris Cockerham
Keith Faller
Gwen A. Fountain, Ph.D.
Otto N. Frenzel, IV
Mark Graham
Dawn Griffin
C. Perry Griffith, III
Robert Herzog
Elizabeth Hilbrich
John F. Hirschman
Matt Howard
Kelley Jacobsen
Thomas A. King
Rob Martinson
Greg Maurer
William K. McGowan, Jr. (Bill)
Ralph Meyer
Andrea Neely
Dewand Neely
Shiv O’Neill
Steven C. Robinson
Megan Savage
Anne Shane
Lily Smith
Tony Snider
Jason Spilbeler
Eric Stolberg
Fred C. Tucker, III
W. Michael Wells
Drew White

Ex-Officio Directors
Mark Denien
Goodwill Education Initiatives, Inc. - Board of Directors
Doris L. Pryor, Chair
Gita Turnbull Baker, Vice Chair
Kent A. Kramer, President
Betsy Delgado, Vice President
Dan Riley, Treasurer
C. Perry Griffith, Jr.
Jay Oliver
Don Palmer
Laura Pickett
Joshua Shelton

Ex-Officio Director
Kent A. Kramer

Honorary Directors
Gwen A. Fountain, Ph.D.
Fred C. Tucker, III