Leadership

Kent A. Kramer joined Goodwill of Central & Southern Indiana in 2002 as Vice President of Retail Operations, later serving as Chief Operating Officer. In 2015, he was named President and Chief Executive Officer – just the fourth leader in the organization’s nearly 90 years. Kent leads a thriving Goodwill of nearly 4,500 employees (two-thirds of whom have a significant employment barrier) that also educates more than 4,500 students and serves more than 2,000 low-income families. With nearly $225 million in annual revenue, Goodwill of Central & Southern Indiana is one of the largest of the Goodwills in North America.

View Kent’s Full Bio Page Here

Schlegel joined Goodwill in 2009 and serves as Senior Vice President and Chief Operating Officer. He previously served Goodwill as Vice President of Operations. Eric is responsible for more than 80 locations and over 2,800 employees. 

Prior to Goodwill, he spent several years at Eli Lilly and Company and, more recently, at Mercury Marine where he held several roles, including General Manager of Aftermarket Business. Schlegel holds a bachelor’s degree in chemical engineering from Michigan State University and an MBA from the Ross School of Business at the University of Michigan. Outside of work, he enjoys spending time with his wife, Michelle, and their three children.

Matt Fortney joined Goodwill of Central and Southern Indiana in 2023. As Senior Vice President of Administration and Chief Financial Officer, Matt works directly with Goodwill’s support departments, which collectively work with every facet of the organization every day. He is also responsible for Goodwill’s accounting, payroll, treasury, and risk management strategy.

Matt earned his accounting degree from Indiana University Fort Wayne in 1999 and is a Certified Public Accountant. He has served on and chaired several Boards, including Greater Fort Wayne, Inc., Financial Executives International, Big Brothers Big Sisters, and Fort Wayne Business Forum to name a few. When Matt is not working, he and his wife, Linda, enjoy being outside, sightseeing, and spending time with their three adult children.

As Senior Vice President, Mission and Education Initiatives, Betsy Delgado is responsible for leading the organization’s efforts to help individuals and families access education, employment and health services.

Delgado previously served as the Vice President of Mission and Education Initiatives as well as executive director of The Excel Center, Goodwill’s school for adult learners, from 2011 to 2013. Prior to joining Goodwill, she served for six years in Community and Continuing Education at the Metropolitan School District of Washington Township.

She obtained an MBA from the University of Notre Dame and a bachelor’s degree in English and education from the University of North Dakota. She has also earned a certification in leadership from ProLiteracy. In 2015, Delgado was named an Ascend Fellow at the Aspen Institute, an educational and policy studies organization based in Washington, D.C. As an Ascend Fellow, she works with leaders across the nation to develop a two-generation approach to build economic security, educational success, health and well-being for low-income families.

Outside of work, Delgado enjoys traveling, running, yoga and coaching her children’s sports teams. 

Rachel joined the Goodwill Foundation in 2018, bringing with her over 15 years of experience working in fundraising, marketing and communications. She is a proud graduate of The Orchard School, Brebeuf Jesuit and the University of Colorado, Boulder. Prior to joining Goodwill, Rachel was an Associate Director of the Central Indiana Land Trust. Rachel loves working with donors to connect them with a change they want to see in their community. At the Goodwill Foundation, Rachel focuses her time on managing our Foundation team’s overall fundraising strategy and working with major donors, focused primarily on connecting them with Goodwill’s mission. Rachel and her husband have two young sons, whose sticky hands are instrumental in inspiring her to be less of a perfectionist every day. Rachel loves to cook and garden, with results that are not always as impressive as her fundraising work.

Jay C. Lytle joined Goodwill of Central & Southern Indiana as Chief Information Officer (CIO) in January 2016. In his role, Lytle oversees Goodwill’s Technology Services team, which is responsible for monitoring and innovating IT needs for more than 80 locations across central Indiana, including retail stores, Indianapolis Metropolitan High School, 11 Excel Center locations, the corporate office and commercial services.

A two-time graduate of Indiana University’s Kelley School of Business, Lytle earned his bachelor’s degree in computer information systems and a Master of Business Administration.

Lytle currently resides in Fishers, Indiana, with his wife, Nedra, and their two children. In his spare time, he enjoys fishing, canoeing and coaching his children in youth sports.

Lisa Allen joined Goodwill in 2010. In her current role, she oversees the strategic direction of the organization’s human resources department and leads our talented team of HR professionals as we look to continually build a best in class organization that is people focused.

Allen brings a wealth of experience, knowledge and accomplishments to this position given her past history with Goodwill. She was responsible for creating and executing a wellness strategy that directly enhanced primary care for employees and improved health trends among program participants. She also led the development of a corporate COVID relief plan to help successfully navigate the organization through a difficult economic period. Prior to joining Goodwill, Allen was a benefits consultant with Mavum Consulting.

Allen received a Bachelor of Science in Business Management from the Kelley School of Business while attending Indiana University-Purdue University Indianapolis. She also attended Purdue University where she earned a Masters of Business Administration. She is the parent of three daughters and currently resides in Fishers.

​Ivan Cropper joined Goodwill of Central & Southern Indiana in 2020 as the Vice President of Marketing and Communications. He brings over 25 years of experience in advertising, marketing and communications to this role, along with a diverse set of skills and accomplishments. Ivan works across the organization to align resources to help build an inclusive Goodwill where everyone feels a sense of belonging.

Prior to Goodwill, he was responsible for managing the INDYCAR brand. In addition to implementing consumer engagement strategies that resulted in significant revenue growth, INDYCAR’s television viewing audience increased 30% and brand awareness increased 15%.

He also developed and led USA Track & Field’s first-ever branding campaign, which generated incremental revenue through the creation of proprietary marketing programs with corporate partners. During his time with USATF he led the modernization and digitization of the organization’s communications department.

Cropper attended Southern Connecticut State University where he received a Bachelor of Arts in communications and played football. He lives in Indianapolis with his wife and two daughters, enjoys playing golf and donating his time at Second Helpings.

Josh Cooper serves as Goodwill’s Vice President of Finance. He began his career with Goodwill as a donation attendant in 2005. Since then, he continued to work in the retail division in various roles and eventually landed as a site leader. In 2017, he transitioned to the accounting department where he served as a financial analyst. He has since progressed to the Director of Financial Planning and Analysis and to the Corporate Controller prior to his promotion to Vice President.

Josh received a Bachelor of Science Degree in Sports Management from Indiana University, a Masters of Business Administration – Finance Degree from the University of Indianapolis and is a Certified Public Accountant.

Shelley Ashley ensures that Goodwill continues to deliver mission programs that help our most vulnerable neighbors reach their independence. She will oversee the strategic direction and execution of Goodwill’s Nurse-Family Partnership, SCSEP, TalentSource, and more.

Brodie Sears serves as Goodwill’s Vice President of Retail, Facilities and Real Estate. He previously served as a Senior Director in Goodwill’s retail division, and his is current role, continues to oversee the strategic direction and execution of over 80+ retail locations, along with the facilities and real estate team.

Shawn Lange holds the position of Vice President of Contract Manufacturing at Goodwill Commercial Services, which serves as the contract manufacturing division of Goodwill of Central & Southern Indiana.

In 2020, Shawn assumed the role of Senior Director of Outlets, Transportation, and Facilities at Goodwill. Before his tenure at Goodwill, he held the position of Operations Manager at Falk Gearbox in Milwaukee, Wisconsin. With over 25 years of expertise in manufacturing, Shawn has consistently applied Six Sigma and lean philosophies throughout his career.

Shawn attained his bachelor of science in management from Indiana Wesleyan University and furthered his education with a master of science in management and leadership from Purdue Global University. His journey also includes serving in the U.S. Army, where he crossed paths with his wife Shelley, who shares his veteran status.

Katie Bustamante joined Goodwill of Central & Southern Indiana in 2013 as a College and Career Readiness Specialist and has been a passionate advocate for The Excel Center® ever since. Over the past decade, she has advanced through several leadership roles, demonstrating an unwavering commitment to students, colleagues and Goodwill’s mission.

Now serving as Vice President of Goodwill Education Initiatives (GEI) and The Excel Center National Office, Bustamante works to strengthen connections among schools and align programs with GEI’s strategic goals.

She holds a Bachelor of Arts in Journalism and American Studies from Miami University, a Master of Arts in Teaching from Marian University and a Master of Science in Educational Administration from Butler University.

Outside of work, she enjoys spending time with her husband and two daughters, staying active outdoors and cheering for the Cincinnati Bengals.

Laura Pickett, Chair
Kofi Barko, Vice Chair
Jay Oliver, Secretary
Matt Fortney, Treasurer
Gita Baker
Patricia Castaneda
Garland Graves
C. Perry Griffith, Jr.
Don Palmer
Joshua Shelton

Honorary Directors
Gwen A. Fountain, Ph.D.