Leadership Staff | Goodwill Central & Southern IN


Executive Staff

Kent A. Kramer - President and Chief Executive Officer

Kent A. Kramer joined Goodwill of Central & Southern Indiana in 2002 as Vice President of Retail Operations, later serving as Chief Operating Officer. In 2015, he was named President and Chief Executive Officer – just the fourth leader in the organization’s nearly 90 years. Kent leads a thriving Goodwill of more than 3,200 employees (two-thirds of whom have a significant employment barrier) that also educates more than 3,000 students and serves nearly 1,000 low-income families. With nearly $150 million in annual revenue, Goodwill of Central & Southern Indiana is one of the largest of the Goodwills in North America.

View Kent’s Full Bio Page Here


Daniel J. Riley - Senior Vice President and Chief Financial Officer

Dan Riley serves as Senior Vice President and Chief Financial Officer, with responsibilities for accounting, payroll, treasury, risk management, and strategy. He started at Goodwill in 1997 as Vice President and Chief Financial Officer. He is a Certified Public Accountant and previously worked at Cinergy Corporation and Arthur Andersen in Indianapolis. Riley is a member of the Indiana CPA Society and Financial Executives International.

Away from work, he is a runner, cyclist and outdoors enthusiast, and he and his wife enjoy traveling to visit their two adult children. Riley is a graduate of the Stanley K. Lacy Executive Leadership Series (Class XXVI) and the Indiana University Kelley School of Business Hoosier Fellows Class of 2013. He has served as a board member and volunteer with several Indianapolis non profits and schools. He currently serves on the Indianapolis Archdiocese Finance Council and the Indiana State University Foundation Board of Directors. He holds a Bachelor of Science in accounting from Indiana State University.

Ivan Cropper - Vice President, Marketing
Cropper joined Goodwill of Central & Southern Indiana in 2020 as the Vice President of Marketing. He brings over 25 years of experience in advertising, marketing and communications to this role, along with a diverse set of skills and accomplishments.

Prior to Goodwill, he was responsible for managing the INDYCAR brand. In addition to implementing consumer engagement strategies that resulted in significant revenue growth, INDYCAR’s television viewing audience increased 30% and brand awareness increased 15%.

He also developed and led USA Track & Field’s first-ever branding campaign, which generated incremental revenue through the creation of proprietary marketing programs with corporate partners. During his time with USATFhe led the modernization and digitization of the organization’s communications department.

Cropper attended Southern Connecticut State University where he received a Bachelor of Arts in communications and played football. He lives in Indianapolis with his wife and two daughters, enjoys playing golf and donating his time at Second Helpings.

Betsy Delgado - Vice President, Mission and Education Initiatives

As Vice President, Mission and Education Initiatives, Betsy Delgado is responsible for leading the organization’s efforts to help individuals and families access education, employment and health services.

Delgado served as the executive director of The Excel Center, Goodwill’s school for adult learners, from 2011 to 2013. Prior to joining Goodwill, she served for six years in Community and Continuing Education at the Metropolitan School District of Washington Township. 

A graduate of University of North Dakota, Delgado earned a bachelor of English and education. She has also earned a certification in leadership from ProLiteracy. In 2015, Delgado was named an Ascend Fellow at the Aspen Institute, an educational and policy studies organization based in Washington, D.C. As an Ascend Fellow, she works with leaders across the nation to develop a two-generation approach to build economic security, educational success, health and well-being for low-income families.

Outside of work, Delgado enjoys traveling, running, yoga and coaching her children’s sports teams. 

Jim Humphrey - Vice President, Commercial Services

Humphrey joined Goodwill in 2000 and leads Goodwill’s Commercial Services operations, helping to provide employment opportunities to individuals with limited vocational options while offering supply chain and other business services. Prior to joining Goodwill, he worked in supply chain management for Colgate-Palmolive in Jeffersonville, Indiana; Cambridge, Ohio; New York, New York; and Bangkok, Thailand.

Humphrey graduated from Purdue University with a Bachelor of Science in Industrial Management and is a member of Warehouse Education and Resource Council (WERC) and the Council of Supply Management Professionals (CSCMP). Outside of work, he and his wife reside in Hendricks County and enjoy spending time with their family. He is active in his church and enjoys coaching youth sports and all types of outdoor projects.

Commercial Services

Kyle Lanham - Vice President of Community Engagement and Chief Advancement Officer

Kyle Lanham joined Goodwill in 2011 after a 28-year career as an attorney and business owner. He is a graduate of North Central High School, DePauw University and the University of Michigan Law School.

Kyle assumed his current role as Chief Advancement Officer and Vice President of Community Engagement in 2016. He says nothing is better than spending time with people in the Goodwill family who have made a decision to become more independent and reach their potential. He loves talking to people in the community about Goodwill’s powerful and innovative work.

Kyle and his wife have two adult children. He is an amateur triathlete in his spare time. While not gifted, he proves that in his advancing age, just showing up will get you closer to the podium. Kyle is also Secretary of the Board of Trustees of DePauw University.

Jay C. Lytle - Vice President and Chief Information Officer

Jay C. Lytle joined Goodwill of Central & Southern Indiana as Chief Information Officer (CIO) in January 2016. In his role, Lytle oversees Goodwill’s Technology Services team, which is responsible for monitoring and innovating IT needs for more than 70 locations across central Indiana, including retail stores, Indianapolis Metropolitan High School, 11 Excel Center locations, the corporate office and commercial services.

A two-time graduate of Indiana University’s Kelley School of Business, Lytle earned his bachelor’s degree in computer information systems and a Master of Business Administration.

Lytle currently resides in Fishers, Indiana, with his wife, Nedra, and their two children. In his spare time, he enjoys fishing, canoeing and coaching his children in youth sports.

Zaida Monell, MS, SPHR - Vice President, Human Resources

Monell came to Goodwill in January 2003 as Director, Employee and Organization Development. She formerly worked with migrant workers for Red Gold, Inc., in Orestes, Ind., and in a variety of human resources management positions with Ethicon, LLC, a division of Johnson & Johnson, and Hanes Menswear, Inc., a division of Sara Lee Corporation, both in her native country of Puerto Rico. As the community liaison for English for Students of Other Languages (ESOL) in Metropolitan School District of Lawrence Township during the 2002-03 school year, Monell served as the first contact for Hispanic and international families relocating to the Indianapolis area.

She has developed and directed HR functions in domestic and offshore organizations for over 30 years. Her special proficiency is developing talent through coaching, training and mentoring. She is a board member of Great Indy Habitat for Humanity as well as Indiana INTERNnet, a program managed by the Indiana Chamber of Commerce.

Monell earned a degree in psychology from the University of Puerto Rico. In May 2011, she received a Master’s Degree in Positive Organization Development and Change from the Case Western Reserve University Weatherhead School of Management. Monell is an administrator for Targeted Selection®, Development Dimensions International’s leading behavior-based selection system. She holds a Senior Professional in Human Resources (SPHR) certification.

She relocated to Indianapolis in 2000. In her spare time, Monell enjoys volunteering, networking, reading and traveling.

Eric Schlegel - Vice President, Retail, Facilities and Risk Management

Schlegel joined Goodwill in 2009 and serves as Vice President, Retail, Facilities and Risk Management. He is responsible for more than 80 locations and over 2,800 employees. Prior to Goodwill, he spent several years at Eli Lilly and Company and, more recently, at Mercury Marine where he held several roles, including General Manager of Aftermarket Business. Schlegel holds a bachelor’s degree in chemical engineering from Michigan State University and an MBA from the Ross School of Business at the University of Michigan. Outside of work, he enjoys spending time with his wife, Michelle, and their three children.

Board of Directors

Goodwill of Central and Southern Indiana, Inc. | GW Commercial Services, Inc. - Board of Directors
Don Palmer, Chair
Mark Denien, Vice Chair
Kent A. Kramer, President
Daniel J. Riley, Secretary/Treasurer
Elaine E. Bedel
Brittany Blau
Peggy Boehm
J. Scott Enright
Mark Graham
Jeffrey A. Harrison
Michelle Mahaffey
Michael O’Connor
Mandy Parris
Jasmin Shaheed-Young
Anthony Warren
Jean Wojtowicz
Darell E. (Gene) Zink

Ex-Officio Directors
Matt Carter
Jay Oliver

Honorary Directors
C. Perry Griffith, Jr.
Susan B. Hetherington
Bruce M. Jacobson
Thomas A. King
Owen B. Melton, Jr. (Bud)
James T. Morris
Thomas H. Sams
Maribeth Smith
Fred C. Tucker, III
Goodwill Foundation of Central and Southern Indiana, Inc. - Board of Directors
Matt Carter, Chair
Andrew Morris, Vice Chair
Kent A. Kramer, President
Daniel J. Riley, Secretary/Treasurer
Chris Bean
Craig Caldwell
Chris Cockerham
Betsy Dustman
Keith Faller
Gwen A. Fountain, Ph.D.
Otto N. Frenzel, IV
Karen Glaser
Mark Graham
Dawn Griffin
C. Perry Griffith, Jr.
C. Perry Griffith, III
Robert Herzog
Elizabeth Hilbrich
Perry Hines
John F. Hirschman
Matt Howard
Thomas A. King
Renee Madison
Rob Martinson
William K. McGowan, Jr. (Bill)
Ralph Meyer
Dewand Neely
Laura Pickett
Steven C. Robinson
Anne Shane
Bill Shrewsberry
Lily Smith
Tony Snider
Susie Sogard
Jason Spilbeler
Eric Stolberg
Fred C. Tucker, III
W. Michael Wells
Drew White

Ex-Officio Directors
Don Palmer
Goodwill Education Initiatives, Inc. - Board of Directors
Jay Oliver, Chair
Doris L. Pryor, Vice Chair
Kent A. Kramer, President
Jill Kramer, Secretary
Dan Riley, Treasurer
Gita Turnbull Baker
Claudia Cummings
Marianne Glick
C. Perry Griffith, Jr.
Richard Horn
Shayla Pulliam

Ex-Officio Director
Kent A. Kramer

Honorary Directors
Gwen A. Fountain, Ph.D.
Fred C. Tucker, III